topic Re: Original sender of email forwards does not work in Tips, Tricks & Best Practices

Original sender of email forwards does not work

OBrungot — Thu, 04 Jan 2024 19:16:34 GMT

Does anyone else have this issue, when using email forwarding, that the original sender of the email is not set as the associated company? It is my own company, which forwards email to Hubspot that get's associated.

I've enabled the "Choose original sender of email forwards", but it does not work. I've even tried disable/enable with no luck.

Betreff: Original sender of email forwards does not work

MiaSrebrnjak — Fri, 05 Jan 2024 22:46:18 GMT

Hi @OBrungot,

Thank you for reaching out to the Community!

Are you forwarding to the HubSpot Conversations inbox? Have you followed the steps in this help article to set up the forwarding?

Thanks,

Mia, Community team

Betreff: Original sender of email forwards does not work

OBrungot — Wed, 17 Jan 2024 18:58:07 GMT

Yes, that's the guide I've been following.

Betreff: Original sender of email forwards does not work

MiaSrebrnjak — Fri, 19 Jan 2024 19:36:44 GMT

@OBrungot if you look at the incoming messages in the Conversations inbox:

Are they associated with the correct contacts? Or are they all associated with the same contact (your company that sends the email)?

Thanks,

Mia, Community team

Betreff: Original sender of email forwards does not work

OBrungot — Wed, 07 Feb 2024 21:43:27 GMT

They are all assigned to my company, as it's my email server that does the forwarding to Hubspot. The picture on the initial post should be clear on this.

Re: Original sender of email forwards does not work

OBrungot — Tue, 12 Mar 2024 20:56:02 GMT

The community and support for this issue is really below what I would expect from HubSpot. Clearly this is not a suitable platform for my need. I will be closing my account now. Hope you can improve in the near future.

All the best!