https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Disable-New-Unassigned-Email-Conversation/m-p/828121#M1399 <P>But how do we disable it altogether? We dont want our support inbox getting these email notifications</P> <DIV class="">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image (9).png" style="width: 842px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/95996iC604C51E40127D2F/image-size/large?v=v2&amp;px=999" role="button" title="image (9).png" alt="image (9).png" /></span></P> Wed, 02 Aug 2023 08:48:37 GMT RKumar29 2023-08-02T08:48:37Z https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Disable-New-Unassigned-Email-Conversation/m-p/828121#M1399 <P>But how do we disable it altogether? We dont want our support inbox getting these email notifications</P> <DIV class="">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image (9).png" style="width: 842px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/95996iC604C51E40127D2F/image-size/large?v=v2&amp;px=999" role="button" title="image (9).png" alt="image (9).png" /></span></P> Wed, 02 Aug 2023 08:48:37 GMT https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Disable-New-Unassigned-Email-Conversation/m-p/828121#M1399 RKumar29 2023-08-02T08:48:37Z https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Disable-New-Unassigned-Email-Conversation/m-p/828545#M1400 <P>Hi&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/448166">@RKumar29</a>,</P> <P>&nbsp;</P> <P>Thanks for reaching out to the Community!</P> <P>&nbsp;</P> <P>Every user who has been given access to a Conversations Inbox will have their own <A href="https://knowledge.hubspot.com/settings/how-to-set-up-user-notifications-in-hubspot" target="_blank" rel="noopener">individual user notification preferences</A> related to these "New unassigned email conversation" notifications.</P> <P>These notifications are controlled by each individual user's notification settings.</P> <P>&nbsp;</P> <P>To disable this notification, please have the affected users go to Account Settings &gt; Notifications &gt; Email/Desktop section, find the "<STRONG>Chat and email conversations</STRONG>" section, and disable these notifications under "<STRONG>New Unassigned</STRONG>".&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-08-02 at 10.54.40 AM.png" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/96057i4F4B82DD3EB34855/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-08-02 at 10.54.40 AM.png" alt="Screenshot 2023-08-02 at 10.54.40 AM.png" /></span></P> <P>I hope this helps!</P> <P>&nbsp;</P> <P>Best,</P> <P>Kristen</P> Wed, 02 Aug 2023 08:55:58 GMT https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Disable-New-Unassigned-Email-Conversation/m-p/828545#M1400 kvlschaefer 2023-08-02T08:55:58Z