topic Re: Update ticket name in Tips, Tricks & Best Practices

Update ticket name

PBarik — Mon, 01 May 2023 07:47:25 GMT

Is it possible to keep a format for ticket name?

I created a form with fields as login email, name, category and decsription of issue. When customer submits the form, a ticket is created in HubSpot with ticket name as "New ticket created from form submission". Can I autopopulate the ticket name as "CustomerName-Category" as fetched from form?

Re: Update ticket name

karstenkoehler — Mon, 01 May 2023 08:10:21 GMT

Hi @PBarik,

The "Ticket name" field (internal label "subject") should automatically carry over from the form:

Can you confirm that's the field you're using?

Best regards

Re: Update ticket name

PBarik — Tue, 02 May 2023 07:09:48 GMT

yes, I'm using the same field.

Re: Update ticket name

karstenkoehler — Tue, 02 May 2023 07:12:53 GMT

Hi @PBarik,

Could you please share a screenshot of your view in the forms editor?

Best regards

Re: Update ticket name

PBarik — Tue, 02 May 2023 07:17:12 GMT

Thank you for relying back @karstenkoehler . I have resolved this by creating a workflow.