topic Re: Error - There was a problem creating this property in Tips, Tricks & Best Practices

Error - There was a problem creating this property

IService — Sat, 11 Mar 2023 18:25:49 GMT

Hi Community, I am trying to add a property with unique values to the Tickets entity, so that I can later use this as a property query field with the API. I have Super Admin privileges and am able to create other kinds of properties, but as soon as I try to create a property with the uniqueness validation rule I get the following error back:

I am trying to do this on a single-line text field. I get a similar error if I try to opt in to the beta related to property validations. I've tried multiple browsers and Incognito mode, so I am out of ideas.

Anyone else know something to try?

Re: Error - There was a problem creating this property

MiaSrebrnjak — Mon, 13 Mar 2023 11:40:11 GMT

Hi @IService,

Thank you for reaching out to the Community!

Have you used this validation rule in other Ticket properties? There is a limitation to this rule: You can create up to ten unique value properties per object.

If you haven't used this rule in more than 9 Ticket properties, it should work as expected. I'd recommend reaching out to our technical support in that case as access to support is included in your subscription level. Thank you!

Cheers
Mia, Community Team

Re: Error - There was a problem creating this property

IService — Mon, 13 Mar 2023 13:12:03 GMT

This was the first validation rule I attempted to create on this entity, so the limit of 10 shouldn't come into play. I will take your advice and reach out for technical support.

Re: Error - There was a problem creating this property

MiaSrebrnjak — Mon, 13 Mar 2023 13:46:30 GMT

Got it, thanks for your reply! Reaching out to support would then be the best next step so they can have a closer look at your account settings. I hope this gets resolved soon, thank you for your understanding!

Cheers
Mia, Community Team

Re: Error - There was a problem creating this property

violagzz — Wed, 27 Mar 2024 22:12:16 GMT

Hi!
I'm facing the same issue when trying to create a unique value property in a sandbox environment. Did you get a solution from Hubspot support?
Thanks!