topic Re: Tkt status in form in Knowledge Base Tool

Tkt status in form

VTerenzi — Wed, 11 May 2022 16:54:35 GMT

Hi,

i would like to insert tkt status in a form, but this file option is not available. Is there a way around it? Thks

karstenkoehler — Thu, 12 May 2022 07:08:46 GMT

If you want to move a ticket to a specific stage upon form submission, those settings can be found elsewhere in HubSpot. (It's not very intuitive.)

Navigate to Settings > Inbox > Inboxes, make sure you have the correct inbox corresponding to your ticket form selected under Current view.

Hover your mouse over the form (under Channels). An Edit button should appear. Click it and you should land on another page with this option:

Click Edit ticket to specify the ticket status for all incoming form submissions.

Let me know if you have any follow-up questions!

HRur — Sat, 21 May 2022 11:49:31 GMT

There are some very interesting things you can check here in the response I was also facing the same confusion thanks for shaing this information.