Anchors prevent redirection of KB URLs that have been changed

danny2327 — Mon, 08 Nov 2021 22:59:23 GMT

In our helpdesk we have recently updated some of the URLs of articles and Hubspot does a great job of redirecting to the new one if the old link is used, however this does not occur when the old link is used with an anchor:

https://support.domain.com/knowledge/old-article-title
changed to
https://support.domain.com/knowledge/new-article-title

Entering https://support.domain.com/knowledge/old-article-title properly redirects, but using https://support.domain.com/knowledge/old-article-title#anchor doesn't - gives
Uh-Oh. This page knows nothing.
But the pursuit of knowledge is never-ending, so while we investigate, try again here.

It's obviously an edge case, but it seems like this would be a relatively simple fix, so hoping it can be worked in at some point.

Re: Anchors prevent redirection of KB URLs that have been changed

PamCotton — Tue, 09 Nov 2021 22:51:30 GMT

Hello @danny2327 , thank you for providing more information,

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary.

Thank you,

Pam

topic Anchors prevent redirection of KB URLs that have been changed in Knowledge Base Tool

Anchors prevent redirection of KB URLs that have been changed

Re: Anchors prevent redirection of KB URLs that have been changed