topic Re: Adding continuous scroll to a knowledge base in Knowledge Base Tool

Adding continuous scroll to a knowledge base

XAmbridgeLave — Mon, 27 Sep 2021 14:15:58 GMT

Hi Community,

First time posting. I am trying to design my companies knowledge base, and have found that an infinite scroll style would fit perfectly with our articles and content. However, after a quick google I have not managed to find any information on how to implement this. Would anyone be able to help me in this area?

Cheers!

Re: Adding continuous scroll to a knowledge base

natsumimori — Wed, 29 Sep 2021 03:14:39 GMT

Thank you for your post @XAmbridgeLave !

Hey @Kevin-C and @jonchim , do you have experience in implementing continuous scroll?

Re: Adding continuous scroll to a knowledge base

jonchim — Wed, 29 Sep 2021 12:34:40 GMT

Hey @XAmbridgeLave!

You can try using https://infinite-scroll.com/ to wrap your knowledge base listing in.

In the demo you would just replace your article feed with the knowledge base posts

https://infinite-scroll.com/demo/full-page/

<div class="knowledge-base-feed">  <div class="knowledge-post">...</div> <div class="knowledge-post">...</div> ... </div>  <div class="scroller-status"> <div class="infinite-scroll-request loader-ellips"> ... </div> <p class="infinite-scroll-last">End of content</p> <p class="infinite-scroll-error">No more pages to load</p> </div>  <p class="pagination"> <a class="pagination__next" href="page2.html">Next page</a> </p>

Re: Adding continuous scroll to a knowledge base

XAmbridgeLave — Wed, 29 Sep 2021 12:42:20 GMT

Hey Jon, would this require me having a seperate website? or am I able to implement this to our current KB? From a brief inspection it looks like I can set the infinite scroll to sections of the KB and allow for next page for different catagories. This may be the perfect solution if I can get it to work. Thanks!

Re: Adding continuous scroll to a knowledge base

jonchim — Wed, 29 Sep 2021 17:27:49 GMT

Hey @XAmbridgeLave,

You should be able to build this right into the hubspot template for your current KB. If you want to send over that code i can take a look to see if it's doable.

Re: Adding continuous scroll to a knowledge base

XAmbridgeLave — Thu, 30 Sep 2021 09:42:45 GMT

Hi @jonchim , When I edit the template or click 'customize template' I don't see any field for entering or editing code. I am new to Hubspot but have got a fairly solid foundation knowledge, so any resources you could point me to would be great!

Re: Adding continuous scroll to a knowledge base

jonchim — Thu, 30 Sep 2021 11:41:41 GMT

hey @XAmbridgeLave,

ahh I just realized that we created our own manual KB template different than hubspots KB. Apologies, I don't think there is a way to edit the template at this time. 😞

Re: Adding continuous scroll to a knowledge base

XAmbridgeLave — Thu, 30 Sep 2021 11:50:13 GMT

Oh no, is it worth building my own custom template? If I were to build a custom template, would I be able to link this to our hubspot? Not having continuous scroll is not the end of the world, but it would be a cherry ontop of this little project

Re: Adding continuous scroll to a knowledge base

jonchim — Thu, 30 Sep 2021 12:00:29 GMT

Hey @XAmbridgeLave,

Probably not worth it, it's easier to manage everything in the KB, less chances of something breaking with the system. Hoping HS will let us customize it more in the future though!

Re: Adding continuous scroll to a knowledge base

XAmbridgeLave — Fri, 15 Oct 2021 12:54:39 GMT

Hey @jonchim Just wanted to ask if you are able to walk me through your KB template building tool? I think we are willing to put the resources on creating this for ourselves.