topic Re: Article URL in Knowledge Base Tool

Article URL

jalalfeghhi — Tue, 30 Mar 2021 17:21:41 GMT

We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders. As you can use, the category name is not in the URL, just the article name. However, for HS, the category shows up, e.g.. https://knowledge.hubspot.com/knowledge-base/how-do-i-analyze-my-knowledge-base-performance.

How can I do the same?

Re: Article URL

Phil_Vallender — Tue, 30 Mar 2021 18:20:56 GMT

Hi @jalalfeghhi

It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it appears that you can manually edit the URL of your articles to include this information if you wish.

HubSpot's knowledge base is not, as yet, built on the Service Hub as far as I know, hence the difference you see.

Hope this helps.

Re: Article URL

jalalfeghhi — Thu, 01 Apr 2021 21:27:19 GMT

Thanks Phil, appreciate the insight. -J