topic Re: Knowledge Base API Documentation in Knowledge Base Tool

Where is the Knowledge Base API Documentation in HubSpot?

JamesClarke — Tue, 21 Oct 2025 19:53:17 GMT

Where is this developer documentation within HubSpot? Thanks!

[Moderator Note: this post was reviewed for relevancy and optimized for clarity on October 21, 2025. Thank you for your contributions to the HubSpot Community!]

Re: Knowledge Base API Documentation

sharonlicari — Mon, 12 Aug 2019 10:56:54 GMT

Hey @JamesClarke

Are you referring to the API documentation from HubSpot? If so, you can find it here: https://developers.hubspot.com/docs/overview

If this doesn't answer your question, please let me know. The more details, and information you can provide, the better the Community can assist.

Thank you

Sharon

Re: Knowledge Base API Documentation

JamesClarke — Mon, 12 Aug 2019 11:51:54 GMT

Hi Sharon,

Thanks for the link, I had come across this repository but couldn't find anything relating to the Knowledge Base. This is definitely where it would live if it had been created and the thread I linked prevously suggests that perhaps it hasn't.

Unless I've oerlooked something? Is there somewhere specific that you think relates to the Knowledge Base API documents here?

Many thanks,

James

Re: Knowledge Base API Documentation

sharonlicari — Tue, 13 Aug 2019 10:44:03 GMT

Hey @JamesClarke

I can't see anything related to the Knowledge base in the API documents- However, is not clear to me what is your goal. Could you please provide more information on what you would like to accomplish? 🙂

Thank you

Sharon

Re: Knowledge Base API Documentation

JamesClarke — Tue, 13 Aug 2019 10:55:31 GMT

Hi Sharon,

The knowledge base sits on a sub-domain which is not suitable for our website and so would like to create our own knowledge base page driven by use of the Knowledge Base API.

From what I can gather, this exists but I can't find any documentation.

Thanks,

James

Re: Knowledge Base API Documentation

sharonlicari — Wed, 14 Aug 2019 09:22:05 GMT

Hi @JamesClarke

I have been in contact with the team and they confirmed the Site Search endpoint doesn't yet document the ability to search Knowledge Base articles, but technically it's currently capable of providing Knowledge Base search results.
There is no article-specific endpoint. The Content Search API is the only way to pull the Knowledge Base article search results. So you can query kb articles but cannot interact with them it would seem.

I hope this helps.

Sharon

Re: Knowledge Base API Documentation

JamesClarke — Wed, 14 Aug 2019 09:30:28 GMT

Hi Sharon,

Many thanks for looking into this. Is it something that's on the road map to buld out?

Regards,

James

Re: Knowledge Base API Documentation

SalesIsScience — Mon, 19 Aug 2019 18:15:24 GMT

James, could you create an iframe to view the subdomain to enable all of the search and native functionality of the tool without redirecting?

Re: Knowledge Base API Documentation

michelkamp — Thu, 31 Oct 2019 13:34:29 GMT

Hi @sharonlicari , any update on the Knowledge base API documenation. ?

My goal is to create KB articles using the hubspot API

thanks,

michel

Re: Knowledge Base API Documentation

JamesClarke — Wed, 06 Nov 2019 13:48:00 GMT

Hi,

Thanks for this suggestion, it is what we've been trying to do but there is some issues with this whereby the autocomplete search results are nn-responsive.

Any ideas would be appreciated.

Thanks,

Re: Knowledge Base API Documentation

michelkamp — Fri, 29 Nov 2019 08:56:33 GMT

any update on this ??

Re: Knowledge Base API Documentation

JamesClarke — Fri, 06 Dec 2019 14:12:55 GMT

To update this ticket, we ended up doing some messing around with iframes as we didn't want to direct the user away from our website to use the knowledge base. This is how it now looks. https://www.clothes2order.com/help-support.php

If more time was spent on it, it could look a bit better.

Re: Knowledge Base API Documentation

IsaacTakushi — Fri, 06 Dec 2019 13:26:15 GMT

Hi, @michelkamp and @JamesClarke.

Unfortunately, there are no public APIs for the knowledge base tool at this time. Knowledge base articles can currently only be created or modified in the HubSpot UI.

We have heard this request come up before. While I don't know of any plans to release a Knowledge Base API in the near future, I will pass this feedback to the team and share any relevant details.

In the meantime, the best way to request this feature is to upvote and comment on this Ideas Forum post with your use cases. I've already upvoted it myself.

Re: Knowledge Base API Documentation

FriendlyManager — Wed, 08 Apr 2020 20:06:59 GMT

It would be so awesome to be able to pull down the knowledge base content. Please can you let us know if you develop this 🙂

Re: Knowledge Base API Documentation

IsaacTakushi — Thu, 09 Apr 2020 11:56:06 GMT

Thanks for posting, @FriendlyManager.

I agree!

If you haven't already, please be sure to upvote and comment on the official feature request.

Re: Knowledge Base API Documentation

JDumbrille — Wed, 17 Mar 2021 16:11:28 GMT

Hi Its been over a year since this discussion waw broached. I know Zendesk has an API for knowedge base articles - at a former company we got oour help articles out of their kb and into our application via API. Any update on this for HubSpot?

Re: Knowledge Base API Documentation

TitiCuisset — Thu, 18 Mar 2021 11:05:02 GMT

Hi @JDumbrille

Thank you for reaching out.

I'd recommend upvoting this Idea in our Ideas Forum regarding this. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes. This is marked as not currently planned but this can change based on feedback and upvotes. You can also see more info with the update from the Product Team.

Thank you

Best

Tiphaine

Re: Knowledge Base API Documentation

JDumbrille — Thu, 18 Mar 2021 13:18:42 GMT

Thanks very much T for the reply and link- upvoted. The original request is 2.5 years old, and with at least one competitors having APIs to docs - lets hope this gets prioritized. Inertia seems absolute at times, but suddenly we can decide

Re: Knowledge Base API Documentation

Bodyment — Mon, 22 Mar 2021 03:46:09 GMT

Upvoted. This is kind of crucial to my use case and assumed this would be available on a professional account - UI data should be accessible over API.
@TitiCuisset Could you chat with your team and request an ETA on this being implemented, I think it will add alot of value to the service platform.

Re: Knowledge Base API Documentation

TitiCuisset — Mon, 22 Mar 2021 15:36:15 GMT

Hi @Bodyment

Thank you for reaching out.

The Team has given an update in the Ideas thread here. I recommend subscribing to the board (Options > Subscribe) to get notified for any update/change of status.

Thank you

Best

Tiphaine