topic Re: Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh in Knowledge Base Tool

Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh

mrazdan — Wed, 14 May 2025 08:24:39 GMT

Since the Hubspot new beta version was released, my team has been continuously facing the following issues:

There is no extra space between the words, and still red line appears and shows that there is extra space in between. Grammarly is also not able to correct this.

On hovering over the links provided, it shows extra space and keeps running or flickering (see images).

At times in the article, the spacebar does not work between the words
Loading the article takes time, or we need to press the refresh button to open the article

Please look into these issues as a priority (especially 1 and 2), as this is delaying our deliverables.

Thanks

Re: Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh

ClaireBIGENIUS — Wed, 14 May 2025 14:19:59 GMT

+1 this.

I'm also facing similar issues since the migration to the new Knowledge base:

- Grammarly doesn't work anymore (really annoying)

- If I work in focus mode on an article, I need to refresh the page several times to have the content displayed (for this one, I have a support ticket opened): the workaround is to work with focus mode = false

Re: Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh

mrazdan — Thu, 15 May 2025 02:49:45 GMT

I have also raised the ticket for this #23250589800 for these issues, but there is no solution.

Re: Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh

ClaireBIGENIUS — Thu, 15 May 2025 09:57:08 GMT

@mrazdan , there is always a solution! Perhaps not so easy and with a high cost for the Hubspot team, but when features are lost after a migration, it is a bug, and it must be resolved. I'm also working for a software company, and this is not acceptable.

Re: Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh

AHenry74 — Thu, 22 May 2025 13:57:27 GMT

I have this issue too. Load the page and the article is entirely blank unless I refresh

Re: Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh

snilloCharaS — Thu, 22 May 2025 15:30:44 GMT

I, too, use Grammarly (via the Chrome Extension), and it does not work well with HubSpot. Please work with Grammarly on an integration or fix. TY!

Re: Issues with Hubspot Knowledge Articles - Word Spacing, Linking and Page Refresh

kennedyp — Tue, 29 Jul 2025 01:48:41 GMT

I found a similar idea that is in planning here: More flexible knowledge base design and layout, including custom HTML/CSS

I added my upvote! Feel free to add your feedback in the comments as well to give our product team a better idea of highly desired features!