topic Re: Can filter settings in the knowledge base be saved? in Knowledge Base Tool

Can filter settings in the knowledge base be saved?

LKramer3 — Fri, 07 Feb 2025 09:15:28 GMT

We have about 500 articles in the knowledge base.

So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base.

Unfortunately, when I open one of the articles from the list, and then close the article again, the filters are not active anymore, I see the list of all articles. And I have to search and filter the same articles again.

Is there a way of saving the filter settings, so that I get back to the filtered list?

Re: Can filter settings in the knowledge base be saved?

PamCotton — Fri, 07 Feb 2025 15:08:51 GMT

Hey @LKramer3, happy Friday!

Currently, HubSpot doesn’t have a built-in option to save filter settings in the Knowledge Base.

When you open and close an article, the filters reset. A workaround is to open articles in a new tab to keep the filtered list intact.

I highly recommend that you post this idea on our ideas forum (here).

To our top experts, @Gaurav_Aggarwal and @danmoyle do you have any recommendations for @LKramer3 matter?

Thank you,

Pam

Re: Can filter settings in the knowledge base be saved?

danmoyle — Mon, 10 Feb 2025 13:25:41 GMT

Hey there @LKramer3 - +1 for adding this to ideas. And let folks know you have (drop a comment here that you did) so we can upvote it.

In the meantime, what I'd do if it were me is open the results in a new tab so the original tab with the filters stays open as a home base.

The only other option is to have a separate spreadhseet,but that seems like more work than its worth.

Re: Can filter settings in the knowledge base be saved?

LKramer3 — Mon, 10 Feb 2025 13:55:14 GMT

Hi Dan, thanks for your answer.
Yes, thats the workaround we use at the moment. But it would be nice to have it as a feature in hubspot.