topic Re: A tool to turn tickets into knowledge bases in Knowledge Base Tool

A tool to turn tickets into knowledge bases

JTolley — Thu, 24 Oct 2024 10:16:07 GMT

Hey Guys,

Independent dev here - I wanted to share this tool I've been working on recently.

It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base.

I got the idea when I was working on a chatbot - but after playing with the BreezeAI customer agents I quickly scrapped that idea!

But I did notice that the BreezeAI Customer agent can't use your helpdesk tickets (not yet anyway!)

So, in order to help people who might benefit from the customer service agent, but don't currently have a knowledge base to feed it -I created this tool.

Let me know what you guys think of it! Fingers crossed it can help some small companies to get in on the AI craze.

Re: A tool to turn tickets into knowledge bases

Gaurav_Aggarwal — Thu, 24 Oct 2024 10:38:19 GMT

Hey @JTolley

That sounds like a fantastic tool! Instant Knowledge Base could really assist small companies in streamlining their customer service by making helpdesk tickets more accessible and informative. It's great to see developers like you leveraging existing technologies to fill gaps, especially with AI becoming increasingly important in customer interactions

Re: A tool to turn tickets into knowledge bases

JTolley — Thu, 24 Oct 2024 10:41:20 GMT

Thanks Guarav!

Maybe one day I'll be able to put something as impressive as Truva AI together! (The website looks phenominal!)

Re: A tool to turn tickets into knowledge bases

Gaurav_Aggarwal — Thu, 24 Oct 2024 10:53:38 GMT

Thank you so much! @JTolley

I’m sure you’ll build something just as impressive. I'd love to chat more about your vision and see if there’s any way I can help you on that journey. How about we set up a quick meeting? Let me know what works for you!

Re: A tool to turn tickets into knowledge bases

JTolley — Thu, 24 Oct 2024 12:31:20 GMT

That would be fantastic! I've sent you a message.

Re: A tool to turn tickets into knowledge bases

MinhazMoosa — Thu, 09 Jan 2025 23:39:11 GMT

This looks fantastic and is something we would love internally.

Our budget doesn't stretch that far unfortunately and secretly hoping BreezeAI/HubSpot release something similar 😄

Great tool and best of luck!