topic Building a Strong Knowledge Base within Hubspot in Knowledge Base Tool

Building a Strong Knowledge Base within Hubspot

KMooney — Mon, 16 Sep 2024 17:35:20 GMT

I work for a small start-up as a CSM, Support Lead and Hubspot Admin. I am beginning to develop a KB site using hubspot.

I am looking to connect with anyone willing to demonstrate how their organization is using hubspot for the customer facing knowledge base.

Re: Building a Strong Knowledge Base within Hubspot

Jnix284 — Mon, 16 Sep 2024 17:40:47 GMT

Hi @KMooney, happy to help!

I've built quite a few KBs using HubSpot, this is an example of a knowledge base I built - how you use it will depend greatly on your customer type (who your target is), content type (what you're trying to help with), and SEO.

Can you share more about your specific use case?

Re: Building a Strong Knowledge Base within Hubspot

Anonymous — Tue, 17 Sep 2024 10:39:18 GMT

Hello KMooney,

I'd be glad to connect to help you out. I've built a knowledge source for the SMB. You check Hubspot's own knowledge base to get some inspiration and try to adapt it to your context:

You can even analyze the performance to leverage the insights based on your customer's interactions with the knowledge base 🙂

Best regards,

Kristel A.