topic Re: Related Articles and Search Bar in Knowledge Base Tool

Re: Related Articles and Search Bar

kennedyp — Thu, 15 Aug 2024 23:19:06 GMT

Hi @Reido277! Welcome to the Community-- happy to have you here 😊

Thanks for these questions. This Knowledge Base article describes enabling Related Content on your Knowledge Base.

As for the search bar, could you show me a screenshot example of what you are referring to? I'd be happy to investigate with additional context.

Best,
Kennedy

Re: Related Articles and Search Bar

Reido277 — Tue, 20 Aug 2024 10:37:06 GMT

Hey Kennedy! Thanks for the help. I have enabled the related articles option, but nothing is showing on my KB.

In relation to the search bar, im hoping to remove this while on an article page...

Re: Related Articles and Search Bar

kennedyp — Tue, 20 Aug 2024 18:51:34 GMT

Thanks for the confirmation! I wonder if the related articles aren't showing due to the template type you are using. Is this a custom template? This would help us understand how to remove that search bar too.

I would like to invite our subject matter experts to this conversation to see if they have advice.

Hi @Anton, @Teun, @Kevin-C - Do you have any tips or suggestions for setting up related content or removing a search bar from the KB?

Thanks all!

Best,
Kennedy

Re: Related Articles and Search Bar

Reido277 — Thu, 05 Sep 2024 14:40:35 GMT

Hey Kennedy!

Sorry for the delay. I was using a custom template, but even after removing it the related articles option hasnt appeared.