topic Re: Searchable FAQ with Keywords in Knowledge Base Tool

Searchable FAQ with Keywords

MCrivellaro — Fri, 17 Nov 2023 00:28:40 GMT

Hi there,

Does anyone know if there is capability in hubspot to create a fully searchable FAQ section where you can add keywords, links, images etc.

I've seen part of the wiki page that hubspot offers but the FAQ we would like to create will involve hundreds of questions across various subjects. Any idea if this can be acheived within hubspot?

Thank you,

Re: Searchable FAQ with Keywords

Jigar_Thakker — Fri, 17 Nov 2023 10:34:31 GMT

Hey @MCrivellaro

Yes, HubSpot does offer the capability to create a searchable FAQ section.

You can create this in HubSpot through HubSpot CMS and create a dedicated knowledge base where people can ask different questions.

In CMS you can create a FAQ page with different articles supporting your website visitors' query

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: Searchable FAQ with Keywords

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Re: Searchable FAQ with Keywords

BiancaRenton — Wed, 03 Apr 2024 03:03:28 GMT

Following up on that. Would creating in the FAQ in the CMS remove it from the knowledge base? I also have to use a private knowledge, so I'm assuming I can't use the CMS FAQ functionality and maintain the security restrictions?