topic Re: Trouble activating SSL in Knowledge Base Tool

Trouble activating SSL

Digmodel — Tue, 07 Nov 2023 11:14:58 GMT

Hey,

Try to cennect a domain to hubspot. Everything is fine until i get to the activation of SSL. It says that the activation is ongoing and might take 4 hours. The problem is that it has taken 24 hours and still not activated. Followed the troubleshoot instructions and still not funtioning despite the change of information in DNS register. Troubleshoot SSL certificate errors (hubspot.com)

Any help would be appreciated!

/Afshin

Re: Trouble activating SSL

danmoyle — Tue, 07 Nov 2023 14:05:31 GMT

Hi @Digmodel and welcome to the Community.

Here's another resource with more insight into SSL and potential problems. And one from a resource other than HubSpot.

If it's still not working, I'd recommend asking your domain registrar to see if they can help. I see you HubSpot Free, so you don't have Support. I'll tag @DianaGomez and @PamCotton to see if they have any additional help they can offer, too.

Re: Trouble activating SSL

Digmodel — Wed, 08 Nov 2023 07:38:01 GMT

Thanks Dan,

Think it would be good if I waited 72 h according to the descriptions in the link, been 48 h now. Will also check with my domain registrar to see that everything is alined.

Re: Trouble activating SSL

Digmodel — Thu, 09 Nov 2023 07:51:27 GMT

After 72h the SSL activation was completed as mentioned in the links.

Re: Trouble activating SSL

danmoyle — Thu, 09 Nov 2023 13:02:52 GMT

Glad to hear it @Digmodel!