topic Re: Embed Hubspot Knowledge Base into 3rd party website in Knowledge Base Tool

Embed Hubspot Knowledge Base into 3rd party website

BKostielney — Tue, 05 Sep 2023 18:14:37 GMT

Hi, we're looking to embed our Hubspot Knowledge Base into our company website and are looking for some guidance on how to do that.

We're hoping to replace our current FAQ page with our Hubspot Knowledge Base in some fashion. https://versoministries.com/faq
Our site is built on Wordpress.

Can you provide any help or recommendations? Thank you!

Re: Embed Hubspot Knowledge Base into 3rd party website

Josh — Wed, 06 Sep 2023 18:00:33 GMT

Hi @BKostielney,

I don't believe this would be possible without just iframing the entire page, which wouldn't be a great user experience.

You could in theory request via the API. Last I knew there wasn't much info available on it, but check out this resource.

Josh

Re: Embed Hubspot Knowledge Base into 3rd party website

cdorsey — Thu, 14 Sep 2023 14:50:05 GMT

@BKostielney This isn't something that we've found to be possible with HubSpot's current Knowledge Base toolkit. I've spoken with HubSpot on multiple occasions regarding the lack of customization options currently offered, and I do know that they are working on revamping the Knowledge Base tools and options. I don't know when any of those updates will be available, and I don't know if those updates will include anything close to this level of capability.

We've built a "Training & Support" landing page that provides an overview of our various training and support resources - and includes a direct link to the Knowledge Base Home Page. From there, we have individual articles for each of our FAQs - of course, the Knowledge Base template selected would determine exactly how those articles are displayed.

Hope this info helps somewhat!