topic Re: Article version management for each version of a product in Knowledge Base Tool

Article version management for each version of a product

egami — Wed, 26 Jul 2023 05:40:29 GMT

I’m currently thinking about using knowledge base in service hub.

What I want to do

Publish Japanese documentation about a product
Manage article versions for each version of a product such as v1, v2, v3 etc.

What I’m thinking

Create knowledge bases for each version of a product
Create categories for each version of a product
Create articles for each version of a product and include version info in title, text or tags etc.

Questions

What is the best practice? Are there some better ways besides the ones above?
Is it possible to create multiple knowledge bases for a portal website?
Is it possible to add tags, etc. to each article so that users know which version it is about? Are there alternates if it’s not supported?

Re: Article version management for each version of a product

TomM2 — Wed, 26 Jul 2023 10:03:17 GMT

Hey @egami nice to meet you!

Sounds like you really already have a great handle on what needs to be done!

Yes, the knowledgebase sounds like the perfect tool for your needs to be honest!
You can indeed, you'll need an enterprise service hub account.
You can, you can actually set categories, sub-categories and tags within your knowledgebase articles.

The only other option, if you don't have service Hub enterprise, might be to set up a blog which does the same thing. It could easily become a bit messy if you're using the blog for it's intended use a lot but if you keep on top of it you could easily create a "documentation" blog just for these with tags and filtering.

Re: Article version management for each version of a product

tverdokhlib1 — Thu, 27 Jul 2023 16:53:31 GMT

Hey @egami

1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look for blog templates with long scrolling pages with a Table of Content. Please, see the example below:

This is from Kohorta Theme, but you can also use consider other themes, of course.

2. Yes, it's possible for Service Enterprise only. https://knowledge.hubspot.com/knowledge-base/create-multiple-knowledge-bases

3. Yes, you can add tags to each Knowledgebase (as well as Blog posts), so that visitors can easily find the required information. Long Read pages (like on the screenshot above) are great to do so as well.

Thank you!

I hope that helps!