CSAT is not associated with tickets

JHuisman8 — Sun, 27 Aug 2023 20:40:27 GMT

How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSAT surveys.

Re: CSAT is not associated with tickets

karstenkoehler — Mon, 28 Aug 2023 04:24:27 GMT

Hi @JHuisman8,

That's correct – other users have already requested better functionalities here: https://community.hubspot.com/t5/HubSpot-Ideas/Better-Associations-for-Custom-Surveys-associate-with-tickets/idi-p/505343

I'd recommend upvoting and commenting; the product team reviews these requests based on their popularity.

You can also help others find the request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too!

Have a great day!

topic CSAT is not associated with tickets in Customer Feedback Tool

CSAT is not associated with tickets

Re: CSAT is not associated with tickets