topic Re: Customer satisfaction feedback PRO needed in Customer Feedback Tool

Customer satisfaction feedback PRO needed

airwolfke — Sat, 18 Mar 2023 07:53:22 GMT

I would like to conduct a simple customer satisfaction survey.

I notice that Hubspot has one but it's only available for the PRO user, this is way overkill over me. I would like to upgrade to "starter" but not to pro. Is there another way to use Hubspots survey tool or is the only solution to use a third party tool like SurveyMonkey and use the Hubspot integration?

thanks,

Re: Customer satisfaction feedback PRO needed

karstenkoehler — Sat, 18 Mar 2023 08:51:45 GMT

Hi @airwolfke,

There usually aren't any ways to trick HubSpot and make features accessible that require a higher subscription. That's also the case with customer satisfaction surveys. If you want the feature, you'd have to upgrade to Professional.

Yes, you would have to integrate a third-party solution.

Best regards