Can I include a Customer Feedback Email in a Workflow?

alexagatiss — Mon, 23 Jan 2023 22:38:49 GMT

Hi, I am creating a workflow and one of the emails I created and wanted to include was created in the service tab and has the "customer feedback email" tag. I can see that emails need to be automated and published to be included in a workflow. I liked the format of the survey included in the email and wanted to send it as part of a workflow, but cannot figure out how to make it an "automated email." Is this possible?

Re: Can I include a Customer Feedback Email in a Workflow?

Jnix284 — Mon, 23 Jan 2023 23:53:01 GMT

@alexagatiss according to the knowledge base article, feedback surveys can't be included in the workflow automation, only from within the service hub tool itself.

It might be helpful to look at the recipient settings to see if you can configure it without the workflow.

topic Re: Can I include a Customer Feedback Email in a Workflow? in Customer Feedback Tool

Can I include a Customer Feedback Email in a Workflow?

Re: Can I include a Customer Feedback Email in a Workflow?