topic Re: 'Oh no. Something happened' error when previewing survey in Customer Feedback Tool

'Oh no. Something happened' error when previewing survey

JJohnston6 — Wed, 04 Jan 2023 14:04:46 GMT

I created a survey (link survey) within Hubspot. I've saved and published the survey. When I attempted to preview the survey, I get an error:

Any ideas on what to do?

Re: 'Oh no. Something happened' error when previewing survey

JuanGomez0818 — Wed, 04 Jan 2023 20:21:58 GMT

Hi @JJohnston6. it's difficult to know with this capture, maybe it's your browser has a cache problem, or you have been active into browser translate which sometimes makes conflicts with Hubspot. Please try with another browser and check if the problem continues...

Let me know if works, regards. ✌️

Re: 'Oh no. Something happened' error when previewing survey

JJohnston6 — Thu, 05 Jan 2023 10:37:32 GMT

Hey! The problem continues across multiple browsers and a cleared cache.

Re: 'Oh no. Something happened' error when previewing survey

GHume-Cook — Thu, 22 Feb 2024 00:45:15 GMT

hey @JJOHNSON6
Did you get this resolved? we are having the same issue intermittently on a couple of our surveys.

Re: 'Oh no. Something happened' error when previewing survey

DianaGomez — Thu, 29 Feb 2024 10:13:16 GMT

Hi @JJohnston6 and @GHume-Cook,

I hope you are having a great day!

On certain occasions, I have observed that this error occurs when the VPN is activated. In some cases, the system associates that IP with bots, potentially leading to the error. To confirm if this is the reason, could you kindly deactivate the VPN, if enabled, to see if this resolves the issue?

Best,

Diana

Re: 'Oh no. Something happened' error when previewing survey

floeru82 — Tue, 12 Mar 2024 09:25:38 GMT

The same problem with us. Often also with live published surveys. We have tried as best we can to find out where and when the problem occurs. However, there seems to be hardly any regularity and it is probably related to the visitor of the website / survey.

Re: 'Oh no. Something happened' error when previewing survey

JP98 — Thu, 15 Jan 2026 21:25:12 GMT

We are getting this same error reported from customers when they try and submit feedback on a live published surveys. Affecting multiple customers and we obviously can't just say to customers, 'oh if you want to give feedback to us, make sure you switch browser and disconnect your VPN'. Be glad of any other solutions on this!

Re: 'Oh no. Something happened' error when previewing survey

Victor_Becerra — Thu, 15 Jan 2026 21:35:12 GMT

Hey @JP98

Since this thread is older and already marked as solved, you’ll probably get more traction by starting a new post with what you’re seeing. That’ll get more eyes on it — and feel free to tag me in the new thread so I can help you kick it off.

Best, Victor

Re: 'Oh no. Something happened' error when previewing survey

JP98 — Thu, 15 Jan 2026 21:41:07 GMT

I've raised a ticket with HubSpot as well, so will try and remember to share any updates here