topic Re: Merge NPS Scores for one overall score in Customer Feedback Tool

Merge NPS Scores for one overall score

SSuhrheinrich — Mon, 22 Aug 2022 16:02:31 GMT

We've gathered NPS feedback from several different surveys like in-app, email, and for our different product sites. It seems like I can only view the results for each survey individually. I'd like to be able to merge all the scores from each survey to create an overall NPS score.

I can probably export and build this in Excel, but I'd prefer to see it in Hubspot. Has anyone been able to figure out how to do this?

Re: Merge NPS Scores for one overall score

karstenkoehler — Mon, 22 Aug 2022 17:23:26 GMT

Hi @SSuhrheinrich,

With a Professional subscription, you could create a custom report on feedback submissions. However, this would not show you the actual NPS score and the breakdown into promoters, passives, detractors. Still, this would be the closest you could get to an overview across NPS scores.

Let me know if this would be an option and if I should detail the steps to create such a report.

Best regards!

Re: Merge NPS Scores for one overall score

Jnix284 — Wed, 24 Aug 2022 01:36:37 GMT

@SSuhrheinrich another option to compile results would be to create a calculated property where you can pull in each of the scores and create an average, so long as each of the different survey results are their own property in HubSpot.