topic Re: Ticket Tokens on Feedback questions in Customer Feedback Tool

Ticket Tokens on Feedback questions

TMcGinnis2 — Thu, 21 Apr 2022 21:00:08 GMT

When a customer marks a feedback survey low and they click a link to provide feedback, this feedback gets emailed back to you. I want to add a token to the feedback portion so I can click a link to view the ticket.

Currently I cannot add any tokens.

When I get the email, there is a button to view in hubspot, where I can then click another link to get to the ticket. It would be more helpful to add a ticket ID token to the feedback page that will be a link directly to the hubspot ticket.

Is there a way to add this token?

Re: Ticket Tokens on Feedback questions

kvlschaefer — Fri, 22 Apr 2022 16:21:49 GMT

Hi @TMcGinnis2,

Thanks for reaching out!

I would like to add some experts to our conversation to get their insight - @Olivia_Bagnall, @warrendavey, @karstenkoehler, @StefaniUAT - Do you have any thoughts for @TMcGinnis2?

Thanks!

Best,

Kristen

Re: Ticket Tokens on Feedback questions

warrendavey — Mon, 25 Apr 2022 17:34:02 GMT

@TMcGinnis2 - Since the coding of the feedback page is not controllable yet this is not available at this time I believe.