topic Re: Feedback Surveys vs Forms: Will there be more feature parity? in Customer Feedback Tool

Feedback Surveys vs Forms: Will there be more feature parity?

fiberpunk — Fri, 25 Mar 2022 18:01:14 GMT

Hi guys,

Here is my observation:

- I can add hidden fields in Forms (eg. needed for UTM information), but not in Feedback Surveys

- I can add Campaigns to Forms, but not to Feedback Surveys

- I can add dependent fields in Forms, but not in Feedback Surveys (think: dropdown or radio buttons with an option "other", that opens extra input field)

- I can do steps in surveys (in beta), but not in Forms, which has been requested several times

I think there should be more feature-parity regarding steps and dependencies. What are your thoughts?

Cheers!

Re: Feedback Surveys vs Forms: Will there be more feature parity?

karstenkoehler — Mon, 28 Mar 2022 04:37:10 GMT

Hi @fiberpunk,

Love this, actually waiting for the same features. The best place for these requests is the HubSpot Ideas section of the community. The product team reviews posts there based on their popularity. Once posted, I'll definitely upvote your request.

Best regards!

Re: Feedback Surveys vs Forms: Will there be more feature parity?

fiberpunk — Tue, 29 Mar 2022 09:35:50 GMT

Thanks @karstenkoehler, I have added the idea here: https://community.hubspot.com/t5/HubSpot-Ideas/Let-s-create-more-Forms-amp-Feedback-Surveys-feature-parity/idi-p/603322#M108060

Re: Feedback Surveys vs Forms: Will there be more feature parity?

karstenkoehler — Wed, 06 Mar 2024 06:06:03 GMT

Hi @fiberpunk,

Good news, there is now a beta for dependent fields!

Here's the product announcement:

Feedback Surveys

Dependent fields in custom surveys

Mar 5, 2024

What is it?

"Dependent Fields," helps you create personalized, dynamic surveys by customizing questions based on respondents' previous answers, providing a more engaging and insightful feedback collection experience.

Why does it matter?

We are thrilled to announce the launch of an exciting feature that will enhance the way you collect feedback and improve your customers’ survey experience: Dependent Fields in Surveys.

You can now collect feedback from customers with questions that are relevant to them and potentially increase the survey response rates.

Note: Please note that the dependent fields feature is available only in ‌custom surveys and not available in standard surveys such as CSAT, NPS and CES.

How does it work?

Create a custom survey and choose the delivery method of your choice

Once you have the question for which you'd like to add the dependent fields, click the Edit button in the question.

On the left panel, click on the "Logic" tab.

Based on the question type, you can select the condition for which the dependent field should be shown to your survey respondents.

Once the condition is selected, you can then select the dependent field. You can either select an existing feedback property or create new feedback property to be added as the dependent field.

If you don't have the appropriate properties available, you can also create a new property.

You can also add multiple conditions for different conditions within the same question.

You can see the preview of how the dependent logic works by choosing the condition under the preview option. On selecting the option, you can see the dependent field in the right panel of the survey editor.

Who gets it?

Service Enterprise, Service Pro

Best regards