topic Re: Live-Chat in mobile app in Customer Feedback Tool

Live-Chat in mobile app

DavidMattauch — Tue, 30 Nov 2021 13:17:01 GMT

Hey,

I want to install a live chat for customer support.

Customers have their own portals, which each a different subdomain.

Also they have access to a mobile app.

I'm not sure if hubspot live chat can work on both?

In that case, what's the best alternative that integrates well with hubspot? Intercom?

Thanks

David

Betreff: Live-Chat in mobile app

MiaSrebrnjak — Wed, 01 Dec 2021 18:34:12 GMT

Hi @DavidMattauch,

Thank you for reaching out to the Community!

You can definitely use our live chat on different domains and subdomains. When building a chatflow, you can specify which pages the chat widget should appear on in your targeting settings.

At this time, HubSpot does not offer any SDKs or APIs that would enable native, live chat functionality in mobile apps. However, if you're a Service Hub user, two alternative solutions have been provided here.

If you decide to use a 3rd party provider, feel free to check our App Marketplace for available integrations; there is also an integration with Intercom.

I hope this helps!

Cheers
Mia, Community Team

Re: Live-Chat in mobile app

DJakabed — Mon, 13 Dec 2021 13:14:34 GMT

I watched this live chat feature on many websites but I have a question... Can I use the live chat feature on my blog? I mean is it right to use it on a blog type website?

Re: Live-Chat in mobile app

MiaSrebrnjak — Fri, 03 Dec 2021 15:07:20 GMT

Hi @DJakabed,

while this is technically possible and some blogs do use the live chat function to communicate with their readers, I would recommend to first determine the objective or the goal of implementing a live chat function on your blog: do you wish to identify content gaps or maybe connect with potential business partners or guest-bloggers? You can then decide to either launch a live chat or choose a different communication method (contact form, comments,...).

I found this Quora-thread where blog owners share great advice regarding the live chat function on blogs.

I also wanted to share this HubSpot Blog post with a list of benefits and pitfalls of the live chat function.

I hope this helps!

Cheers
Mia, Community Team

Re: Live-Chat in mobile app

CHayward — Fri, 13 May 2022 12:00:50 GMT

+1 on this. Having the same live chat function in mobile app would be great. Having to use two different solutions for this at the moment isn't ideal and having it all in one centralised Hubspot area would be great

Re: Live-Chat in mobile app

MiaSrebrnjak — Mon, 16 May 2022 09:55:07 GMT

Hi @CHayward,

thank you for your comment! I definitely understand your use case here - I found this feature request in our Ideas forum, where other users are requesting this functionality. We use the Ideas forum to collect ideas on how we can improve the product for our customers. Product pays particular attention to the top voted ideas & takes them into consideration along with other feedback channels, it would therefore be great if you give the idea an upvote. Thank you!

Cheers
Mia, Community Team