topic Re: NPS Reports in Customer Feedback Tool

NPS Reports

SThompson7 — Fri, 17 Sep 2021 19:16:18 GMT

Is there a way to create a report like this on our NPS Results that will show us the number of surveys sent, number delivered, number of responses, # of promoters, % of promoters, #passive, % of passive, # detractors, % of detractors, NPS score, customer segment A/B/C. This needs to be searchable by region as well as total for the company

Re: NPS Reports

TitiCuisset — Mon, 20 Sep 2021 07:57:09 GMT

Hi @SThompson7

Thank you for reaching out.

You can analyze your customer feedback by following these steps. You can also filter by contact properties - and also select if you want to show only the responsed from contacts associated by a specific company.

Hope that helps.
Have a lovely day,
Tiphaine.

Re: NPS Reports

Jestner — Sun, 05 Dec 2021 21:22:58 GMT

Hi Tiphaine, I stumbled onto this post because of the reference to reports. Is there a way to create a report with this information? Conversely, is there a way to automatically email the content visible under the "analyze" view at regular intervals and/or display it on a dashboard as one can with a report?

Re: NPS Reports

TitiCuisset — Mon, 06 Dec 2021 11:17:32 GMT

Hi @Jestner

Thank you for reaching out

This is not possible to send the content of the "analyze" view of the feedback surveys by email, however I want to tag some of our experts regarding the report - @Josh @StjepanGrcic @StefaniUAT @Dan1 do you have any thoughts for @Jestner on this?

Thank you!

Best

Tiphaine

Re: NPS Reports

NatHiggins — Mon, 28 Mar 2022 16:48:25 GMT

I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have the same functionality as Dashboards, like emailing the report to Company Leaders and seeing the NPS/CSAT score as part of a broader dashboard with other stats.

If you agee, I've submitted an idea about this that you can upvote: https://community.hubspot.com/t5/HubSpot-Ideas/Add-NPS-Scores-to-Dashboards/idi-p/602914#M107995

Re: NPS Reports

RubKos — Wed, 25 Oct 2023 15:57:06 GMT

Has anyone resolved this?

I'd like to build an NPS score and see its evolution over time and being able to send it by email from the standard off the shelf NPS system by Hubspot. Even surprised Hubspot doesn't have it in built immediately!??

Re: NPS Reports

AgeTurbo — Thu, 28 Mar 2024 20:02:14 GMT

+1 looking for a way to analyze over time (across multiple surveys to see if customers/specific contacts change their opinions over time without digging into each survey).

Re: NPS Reports

Muserin303 — Fri, 09 Jan 2026 17:16:29 GMT

After 5 years we are still waiting for a solution to this? I would like to also say this is very necessary for being able to report on aggregate NPS not just by individual surveys. NPS is an important measure that is tracked over time and the ability to incude something like this (from the survey email analysis) on the Reports for a Dashboard is critical for marketers.

Unfortunetely, there is no way to do the calculation within the Reports builder and appears to be a limitation of the Tableau capabilites. If the Report builder would allow for multistep calculations, we could create our own but it doesn't. You can only display either distint counts or basic functions (sum, average, count, min, max) which don't allow for the proper NPS calculation (% of Promoters minus % of Detractors).

Thank you

Re: NPS Reports

Victor_Becerra — Tue, 20 Jan 2026 22:31:10 GMT

Hi @Muserin303

Thanks for clearly laying this out — you’re right that HubSpot still doesn’t offer a simple, out‑of‑the‑box way to put the NPS Analyze view itself on dashboards or email it as a native report, since today those analytics live at the individual survey level and in the standard feedback survey analysis experience (Service > Feedback Surveys > Analyze).

For teams that need true aggregate or cross‑survey NPS (e.g. “overall NPS across all NPS surveys over time”), most customers either export survey responses to calculate/visualize NPS externally, or—on Enterprise/Data Hub Enterprise—use datasets + summary functions in the custom report builder to roll up survey response data into a custom NPS metric across many surveys and then chart that on dashboards.

The best place to keep this on Product’s radar is still the Ideas thread Nat linked above, as detailed use cases like yours are exactly what PMs look at when prioritizing native, aggregate NPS reporting.