topic Re: Follow up function within NPS feature in Customer Feedback Tool

Follow up function within NPS feature

JNBds — Fri, 19 Jun 2020 14:27:40 GMT

I noticed you can't automate a follow up message if a client doesn't complete your NPS survey request on the first attempt. Something similar to the popup form functionality in marketing hub would be useful. Thanks!

Re: Follow up function within NPS feature

gobbman — Fri, 19 Jun 2020 22:16:27 GMT

Adding an automation ability to send a follow up/reminder of the feedback survey would be a great feature addition to prevent needing to make multiple surveys as a workaround and needing to combine analytics data.

Re: Follow up function within NPS feature

aragon023 — Tue, 01 Sep 2020 13:28:11 GMT

@JNBds I believe this is similar to the question in this post - https://community.hubspot.com/t5/Customer-Feedback-Tool/How-to-resend-survey-feedback/m-p/283634. You could potentially send a new NPS survey by using a Static List with the criteria "Didn't open [name of the email from the previous NPS survey". I explained better in the other post I'm sharing.

Re: Follow up function within NPS feature

CSCampbell — Fri, 16 Oct 2020 11:03:30 GMT

@aragon023 I understand that this can be a fix but then you end up with two separate surveys with two different sets of results, NPS score etc. It would be far more useful to build in the follow up process so you can keep all data in one place.

Re: Follow up function within NPS feature

MPreedy — Tue, 14 Sep 2021 11:45:42 GMT

Agree - it is really frustrating that reminders cant be sent to the NPS list.