topic Re: NPS Survey Email Bodies? in Customer Feedback Tool

NPS Survey Email Bodies?

JustinPerkinsC — Thu, 21 May 2020 16:08:39 GMT

Just out of interest what have folks found in terms of best practices for NPS email message bodies? Obviously we struggle to get something that fits in the very limited 40 character space. To me it feels the reverse of what I would like in terms of a use case where the subject line can be twice the length of the email body. What do you all think? Have you come up with a good solution around this?

Thanks,
JP

Re: NPS Survey Email Bodies?

sharonlicari — Tue, 26 May 2020 12:34:58 GMT

Hey @JustinPerkinsC

I'll tag a few experts that can share their thoughts with you 🙂

Hey @Phil_Vallender @Mike_Eastwood @Lucila-Andimol can you please share your experience with @JustinPerkinsC ?

Thank you
Sharon

Re: NPS Survey Email Bodies?

JustinPerkinsC — Tue, 26 May 2020 13:14:33 GMT

appreciated, we have tried a couple of different examples at this point, but obviously with such a limited character set wondering what folks have come up with. Beyond testing different subject lines.

Re: NPS Survey Email Bodies?

Lucila-Andimol — Tue, 26 May 2020 14:50:22 GMT

Hi @JustinPerkinsC

Hope you are doing well.

Here's an example of a client (in spanish but I'll translate)

we try to keep it simple and direct.

NPS Email_HubSpot_Andimol

Subject: We want to continue improving. Will you help us?

Text: Hi Contact.first name

Your opinion it's very importante for us!

How likely would you recommend (company name) to a friend or colleague?

0 - 10 .

Hope this helps

let me know