Set a recurrent survey based on a boolean property

DShute — Tue, 11 Mar 2025 09:28:20 GMT

Hi,

I have a contact property which has the values "Yes" and "No", this changes based on the number of closed support tickets they have.

Is it possible to send a Support Feedback Survey out to customers when they are set to "Yes"?

I want these contacts to be able to receive the survey multiple times

Thanks

Re: Set a recurrent survey based on a boolean property

JStreit1 — Tue, 11 Mar 2025 21:30:37 GMT

Hi there,

Yes, you can absolutely do this!

Here is a step by step guide: Define Survey Contact Criteria

In summary of the guide, you'll choose to create your recipient criteria from scratch, in which you can target any contact, company, ticket, etc. property or combination of properties. You can also determine if contacts should be resurveyed and which criteria should apply for that.

Let me know if you have any questions on the above!

Otherwise if this resolved your question, please mark this response as the accepted solution so others can easily see it to help answer their question 😊

topic Set a recurrent survey based on a boolean property in Customer Feedback Tool

Set a recurrent survey based on a boolean property

Re: Set a recurrent survey based on a boolean property