topic Re: Chat reports low-level error about postMessage to our Sentry in Customer Feedback Tool

Chat reports low-level error about postMessage to our Sentry

gthb — Wed, 15 May 2024 09:29:16 GMT

Hi. We've started embedding the Hubspot chat in our webapp, and our Sentry error reporting picks up this error several times per day, apparently originating from the Hubspot chat code:

TypeError: Cannot read properties of null (reading 'postMessage')

at s(app:///conversations-embed.js:1:60651)

at Object.post(app:///conversations-embed.js:1:60031)

at ee.handleWindowResize(app:///conversations-embed.js:1:17476)

at sentryWrapped(./node_modules/@sentry/browser/esm/helpers.js:90:17)

We are muting this error in our Sentry as it is not actionable for us. But your developers probably want to look into catching this error, to fix end-user impact (if any) and to prevent the error reporting noise.

Cheers,

Gunnlaugur

Re: Chat reports low-level error about postMessage to our Sentry

MKors7 — Wed, 15 May 2024 10:24:58 GMT

Hi Gunnlaugur,

Thank you for bringing this to our attention. We appreciate your detailed report. Our development team will investigate and work on resolving this issue to improve the end-user experience and reduce error noise.

Cheers,

Re: Chat reports low-level error about postMessage to our Sentry

Hanzalah — Sun, 19 Jan 2025 13:47:21 GMT