topic Re: CSAT with Ticket Closing Email in Customer Feedback Tool https://community.hubspot.com/t5/Customer-Feedback-Tool/CSAT-with-Ticket-Closing-Email/m-p/925566#M1044 <P>Hi&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/701391">@JoshVe</a>,</P> <P>&nbsp;</P> <P>You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subject line and the body of your CSAT email, which may be enough in this scenario. Here's the knowledge base article on customizing the email body: <A href="https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-support-survey" target="_blank">https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-support-survey&nbsp;</A></P> <P>&nbsp;</P> <P>Josh</P> Tue, 20 Feb 2024 13:08:09 GMT Josh 2024-02-20T13:08:09Z CSAT with Ticket Closing Email https://community.hubspot.com/t5/Customer-Feedback-Tool/CSAT-with-Ticket-Closing-Email/m-p/925379#M1043 <P>How can we implement a CSAT to be a part of a closing ticket email?</P><P>&nbsp;</P><P>We have an email that is sent when a ticket is closed.</P><P>We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days.</P><P>&nbsp;</P><P>Can I combine the two?</P> Tue, 20 Feb 2024 07:45:57 GMT https://community.hubspot.com/t5/Customer-Feedback-Tool/CSAT-with-Ticket-Closing-Email/m-p/925379#M1043 JoshVe 2024-02-20T07:45:57Z Re: CSAT with Ticket Closing Email https://community.hubspot.com/t5/Customer-Feedback-Tool/CSAT-with-Ticket-Closing-Email/m-p/925566#M1044 <P>Hi&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/701391">@JoshVe</a>,</P> <P>&nbsp;</P> <P>You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subject line and the body of your CSAT email, which may be enough in this scenario. Here's the knowledge base article on customizing the email body: <A href="https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-support-survey" target="_blank">https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-support-survey&nbsp;</A></P> <P>&nbsp;</P> <P>Josh</P> Tue, 20 Feb 2024 13:08:09 GMT https://community.hubspot.com/t5/Customer-Feedback-Tool/CSAT-with-Ticket-Closing-Email/m-p/925566#M1044 Josh 2024-02-20T13:08:09Z