topic Re: Customer Survey Matrix Rating Question Type in Customer Feedback Tool

Customer Survey Matrix Rating Question Type

TS-Zirco — Wed, 07 Feb 2024 17:25:36 GMT

I am setting up a survey for our clients.

Is there a way to have a matrix rating question with several options and ratings of the single options like:

How do you rate the following Options:

Option A

Option B

Option C

Ratings:

negative

neutral

positive

karstenkoehler — Wed, 07 Feb 2024 17:28:53 GMT

Unfortunately not, no. You would have to set up three separate survey questions as scales.

Best regards!

JVasquezCabez — Fri, 09 Feb 2024 01:46:29 GMT

TS-Zirco — Fri, 09 Feb 2024 10:09:23 GMT

Not sure if I got it rght.

Would your solution end up with

a question where the multiple choice answers can be each rated (positive/neutral/negative)

would it be the case that depending on the a specific qestion follows?

karstenkoehler — Fri, 09 Feb 2024 10:11:49 GMT

@TS-Zirco I don't think this comment actually applies to your question.