topic landing page issue in Customer Feedback Tool

landing page issue

STyson — Wed, 07 Feb 2024 14:27:53 GMT

Hi, I can not figure out where I'm supposed to post this. The chat option offered no support and only directed me here.

I have a landing page to collect emails for a newsletter (sillygoosestudios.ca/newsletter). This is the only landing lage that I can find on my account to edit but for some reason when I click the url the page doesn't exist. But somehow I have the same landing page at a different url (

https://cats-pjs-tattoo-24351453.hubspotpagebuilder.com/newsletter)

that is activly collecting emails ( I can see them in my contacts) but it is somehow not connected to my account and I can't edit it. When I click the hubspot logo in the top right corner of that page and click "edit" it brings me to edit the landing page with the first url which doesn't work.

What do I do? The chat option just told me to pay for the upgrade but I would rather the program I'm using just work properly.

-sam

Re: landing page issue

TomM2 — Wed, 07 Feb 2024 14:55:09 GMT

Hey @STyson if you see the HubSpot logo on the top right of you page it means you have access to that page.

From what I can tell it looks like you domain sillygoosestudios.ca is not connected to HubSpot:

https://mxtoolbox.com/SuperTool.aspx?action=a%3asillygoosestudios.ca&run=toolpage

You need to ensure you have followed all the steps to connect your domain to HubSpot. It looks like you already have a site setup on this domain on shopify, so you will need to create another subdomain in your domain provider and connect this to HubSpot (such as signup.sillygoosestudios.ca) as a single domain can't point to 2 places.

Once that's done, you can choose the url of your content within the content editor.

What's happening right now, is you told the HubSpot page to be on the domain sillygoosestudios.ca, but that domain is not connected to HubSpot, so it has no access to publish a page on that domain.