topic Re: Canned responses in tickets in Tickets & Conversations

Canned responses in tickets

jordan_bolt — Wed, 02 Oct 2019 18:52:25 GMT

I'd like to be able to have a saved list of canned responses for our Customer Service team to use when replying to Support tickets

Re: Canned responses in tickets

Phil_Vallender — Wed, 02 Oct 2019 21:13:32 GMT

Hi @jordan_bolt

Take a look at snippets - they should provide what you are looking for: Create and use snippets

Hope this helps.

Re: Canned responses in tickets

EliM — Wed, 06 Nov 2019 00:17:30 GMT

Still very new to it but I think that you should look at templates.
Snippet are very useful for modular small insertions and should be part of an overall strategy to minimize load of repetitive actions