topic Re: Hubspot Tools widget is missing in Tickets & Conversations

Hubspot Tools widget is missing

SMastros — Fri, 30 Jan 2026 15:18:34 GMT

How do I get the Hubspot Tools widget to show up?

karstenkoehler — Fri, 30 Jan 2026 15:28:00 GMT

Which widget exactly are you referring to? Which tool are you using, where is the widget typically appearing?

As always, please make sure you've completed these steps before anything else:

Use a supported browser: https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot
Update your browser
Disable extensions
Clear cache / cookies
Check with IT if an anti-virus software could be interfering

Best regards

SMastros — Fri, 30 Jan 2026 15:43:59 GMT

I had to go into Chrome settings for the HubSpot root and enable pop-ups. This fixed it.

Patar — Thu, 12 Feb 2026 17:00:04 GMT

If you're using Brave Browser, you have to allow all cookies. Settings -> Shields -> Block Cookies -> Allow all cookies