topic Re: Request for Inbound Marketing Certification Certificate in Tickets & Conversations

Request for Inbound Marketing Certification Certificate

KSolis4 — Mon, 12 Jan 2026 20:02:26 GMT

Hello,

I completed the Inbound Marketing certification on HubSpot Academy on april and received a score of 49/60.

My HubSpot account is deactivated, and I cannot access my certificate.

Could you please send me the certificate in PDF to this email (kerensoliscajina@gmail.com)?

Thank you very much for your help.

Re: Request for Inbound Marketing Certification Certificate

STierney — Mon, 12 Jan 2026 20:22:27 GMT

Hey @KSolis4 - thanks for posting in the Community!

It looks like there isn't any progress in this course associated with the email provided in your inquiry. Can you please send me a private message with the email address associated to the closed account that you used when completing the Inbound Marketing [EN] course?

Shane, Senior Community Moderator

Re: Request for Inbound Marketing Certification Certificate

KSolis4 — Mon, 12 Jan 2026 20:25:11 GMT

K.SolisCajina@student.keiseruniversity.edu that’s the mail

Re: Request for Inbound Marketing Certification Certificate

STierney — Mon, 12 Jan 2026 20:49:34 GMT

Hey @KSolis4 - thanks for providing that email address!

I've checked in with our Academy team, and they directed my attention to this knowledge base article, where it notes that "deleting your user will delete any Academy certifications associated with that email address." Unfortunately, we are not able to retroactively procure any certifications associated to emails that are tied to deleted users and accounts.

My sincerest apologies!

Shane, Senior Community Moderator