topic Re: Internal Visibility for Team Emails in Tickets & Conversations

Internal Visibility for Team Emails

TDillow — Wed, 07 Jan 2026 17:15:36 GMT

I’m requesting that all members on a team be able to see who else received an internal message sent to that team. This helps ensure transparency, avoids duplicate follow-ups, and allows everyone to clearly understand who the communication was shared with.

Being able to view the full recipient list supports better collaboration and accountability across the team.

Thank you for your help with this.

Re: Internal Visibility for Team Emails

karstenkoehler — Wed, 07 Jan 2026 17:21:59 GMT

Hi @TDillow,

Are you referring to internal email notifications sent from workflows?

If so, there's a simple fix: at the end of the notifications simply add the sentence "This notification was sent to [names / personalisation tokens for owners or teams]".

If you insist that this should be a dedicated feature, please submit it to the ideas section of the community which is monitored by the product team.

Best regards!

Re: Internal Visibility for Team Emails

TDillow — Wed, 07 Jan 2026 17:31:01 GMT

Yes, that is what we need. We have over 40 forms, and each has different teams, but when each person gets the notification individually, we lose traceability to who all received the email.

Re: Internal Visibility for Team Emails

karstenkoehler — Wed, 07 Jan 2026 17:33:41 GMT

@TDillow there is no setting for that. You would either go the workflow route I proposed or submit a request to the product team: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

Re: Internal Visibility for Team Emails

TDillow — Wed, 07 Jan 2026 17:37:10 GMT

@karstenkoehler Thank you for the link. I'll use your suggestion until we can hopefully get the idea into beta.