topic Facing issue in importing contacts in Tickets & Conversations

Facing issue in importing contacts

Vanithavenkatac — Tue, 18 Nov 2025 10:21:35 GMT

We are trying to import contacts into HubSpot, but when we click the import link, we are getting an error page:

“That page is nowhere to be found.”

We already tried:

Clearing browser cache
Using incognito mode
Logging out and logging in again
Trying from another PC and another internet connection

But the issue remains.

Re: Facing issue in importing contacts

karstenkoehler — Tue, 18 Nov 2025 10:23:14 GMT

Hi @Vanithavenkatac,

Which import link exactly are you referring to? Can you share a screenshot?

Could you confirm that there is no restriction on your account (suspension or otherwise)?

Has a super admin tried to import contacts to rule out permission issues?

Are you on a paid subscription?

Best regards

Re: Facing issue in importing contacts

Vanithavenkatac — Tue, 18 Nov 2025 13:19:40 GMT

Dear Team,

We are using the standard contact import link inside HubSpot. When we
click *Contacts → Import → Start an import*, it redirects to the following
URL and shows the error:

There are *no restrictions or suspensions* on our account. We have been
able to use the import feature earlier without any issues.

Yes, a *super admin* has tried importing contacts as well, but the same
error appears.

We are on a *free HubSpot plan*. Import was working earlier, and we have
already imported contacts previously. The issue started only recently.

Regards,
Vanitha V

Re: Facing issue in importing contacts

karstenkoehler — Tue, 18 Nov 2025 10:36:42 GMT

@Vanithavenkatac when did this issue start occurring?

Re: Facing issue in importing contacts

Vanithavenkatac — Tue, 18 Nov 2025 10:40:25 GMT

Hi Team,

We started facing issues from 2.30 pm itself

Regards
Vanitha V

Re: Facing issue in importing contacts

karstenkoehler — Tue, 18 Nov 2025 10:43:52 GMT

@Vanithavenkatac these issues occur occasionally. While I understand it's an inconvenience and potentially blocker, typically these issues resolve over the course of 24 hours.

As a free user, without access to HubSpot support (this here is a community of volunteers who do not work for HubSpot), this can't be escalated unfortunately.

Re: Facing issue in importing contacts

chighsmith — Tue, 18 Nov 2025 13:23:56 GMT

Hi there @Vanithavenkatac,

Thank you for posting to the Community!

Could you please share a full-page screenshot of the error you are seeing?

Cassie, Community Manager

Re: Facing issue in importing contacts

OguzOz — Wed, 25 Mar 2026 21:35:09 GMT

The "that page is nowhere to be found" error on the HubSpot import page usually points to one of these:

1. Permission issue — import access is controlled separately in HubSpot. Go to Settings > Users & Teams > the relevant user > Permissions, and check that "Import" is enabled under the CRM section. This is the most common cause.

2. Wrong URL — if someone bookmarked an old import link or is clicking from an old email notification, it may point to a broken path. Navigate directly: Contacts > top right corner > Import, rather than using a direct URL.

3. Portal mismatch — if the user is logged into multiple HubSpot accounts/portals, the link might be routing to the wrong portal ID.

Once you resolve the access issue: if you find HubSpot's native import flow frustrating for regular imports, there's a tool called Emport (emport.io) that handles field mapping automatically and catches duplicates before they land. Might save time on future imports.