topic Re: Timestamps in Customer Portal in Tickets & Conversations

Timestamps in Customer Portal

fundanman — Tue, 07 Oct 2025 15:36:31 GMT

We work though lots of tickets with our customers.
They rely heavily on the customer portal for working tickets.
They want a timestamp to know how quickly responses are being recived and given back and forth.
Currently it only gives dates..... not good enough.
We want TIME stamps on the messages within the customer portal as well.

Re: Timestamps in Customer Portal

karstenkoehler — Tue, 07 Oct 2025 15:37:21 GMT

Hi @fundanman,

The best place for these requests, monitored by the product team, would be the ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

Best regards!

Re: Timestamps in Customer Portal

BérangèreL — Mon, 13 Oct 2025 13:43:17 GMT

Hi @Ketch, I hope that you are well!

Thanks for your contribution on the HubSpot Community!

Could you please share more details to show how Ketch could help @fundanman with timestamps in customer portal, please?

Do you have screenshot to provide real examples of how Ketch could help, please?

Thanks a lot!
Bérangère

Re: Timestamps in Customer Portal

JHicking — Tue, 21 Oct 2025 17:39:28 GMT

As a software and platform developer myself, I agree that there are many small details like this that seem to be overlooked by Hubspot's design team. One issue we find frustrating is that when logging an call on a ticket, the system can enter the time to the minute but if you try to change the time then you only have choices in 15 minute increments which, when dealing with a high call rate and shorter calls, does lead to inaccurate representations.

Re: Timestamps in Customer Portal

BérangèreL — Thu, 23 Oct 2025 10:19:23 GMT

Hi @JHicking and thank you for sharing this valuable feedback about time selections when logging calls.

I’ll be passing your input along to the product team for review.

Have a great day and thanks so much for your contribution!

Looking forward to seeing you around the Community!
Bérangère

Re: Timestamps in Customer Portal

jolieadam — Mon, 27 Oct 2025 15:03:28 GMT

Hello (cc @JHicking and @fundanman ), we added timestamps on hover to messages in the customer portal recently. Hope that helps!