https://community.hubspot.com/t5/Tickets-Conversations/HelpDesk-AI-tool-does-not-work-to-suggest-a-ticket-title/m-p/1164375#M8530 <P>Ah, I’ve hit that vague error before, too. Are you trying to generate the ticket name from an email or a form submission? Quick thing to try, refresh the page and re-run the ticket creation using a shorter input or remove emojis or odd characters if any were involved. I once had a form submission choke on a weird Unicode space. If it still fails, drop the exact steps you're doing and I’ll try to recreate it on my side.</P> Fri, 13 Jun 2025 12:30:04 GMT Nhal 2025-06-13T12:30:04Z https://community.hubspot.com/t5/Tickets-Conversations/HelpDesk-AI-tool-does-not-work-to-suggest-a-ticket-title/m-p/1162937#M8506 <DIV class=""><H5>Generate ticket name</H5></DIV><DIV class=""><DIV class="">"Sorry, your request could not be completed. Please try again." </DIV></DIV><P>&nbsp;</P><P>&nbsp;</P> Tue, 10 Jun 2025 14:40:17 GMT https://community.hubspot.com/t5/Tickets-Conversations/HelpDesk-AI-tool-does-not-work-to-suggest-a-ticket-title/m-p/1162937#M8506 Mteles 2025-06-10T14:40:17Z https://community.hubspot.com/t5/Tickets-Conversations/HelpDesk-AI-tool-does-not-work-to-suggest-a-ticket-title/m-p/1163112#M8507 <P>Hey, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/856603">@Mteles</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span> If the issue is persisting, I recommend filing a support ticket. — Jaycee&nbsp;</P> Tue, 10 Jun 2025 22:47:57 GMT https://community.hubspot.com/t5/Tickets-Conversations/HelpDesk-AI-tool-does-not-work-to-suggest-a-ticket-title/m-p/1163112#M8507 Jaycee_Lewis 2025-06-10T22:47:57Z https://community.hubspot.com/t5/Tickets-Conversations/HelpDesk-AI-tool-does-not-work-to-suggest-a-ticket-title/m-p/1164375#M8530 <P>Ah, I’ve hit that vague error before, too. Are you trying to generate the ticket name from an email or a form submission? Quick thing to try, refresh the page and re-run the ticket creation using a shorter input or remove emojis or odd characters if any were involved. I once had a form submission choke on a weird Unicode space. If it still fails, drop the exact steps you're doing and I’ll try to recreate it on my side.</P> Fri, 13 Jun 2025 12:30:04 GMT https://community.hubspot.com/t5/Tickets-Conversations/HelpDesk-AI-tool-does-not-work-to-suggest-a-ticket-title/m-p/1164375#M8530 Nhal 2025-06-13T12:30:04Z