topic Re: Chatflow not appearing on landing page in Tickets & Conversations

Chatflow not appearing on landing page

ChristoV — Mon, 05 May 2025 14:07:12 GMT

I have created a Chatflow bot based on the Customer Agent. The Chatflow shows correctly on my Knowledge Base page, but it does not show on my landing page.

My landing page is generated in HubSpot.

The landing page (does not show) lives on https://client.prokon.com/

The knowledge Bage (shows) lives on https://client.prokon.com/knowledge

The display rules are set to display for WHEN Website URL contains client.prokon.com

Re: Chatflow not appearing on landing page

karstenkoehler — Mon, 05 May 2025 14:10:40 GMT

Hi @ChristoV,

HubSpot has a dedicated troubleshooting resource for this: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

Can you please go through these steps and report back?

Best regards

Re: Chatflow not appearing on landing page

ChristoV — Mon, 05 May 2025 14:18:43 GMT

Hi @karstenkoehler,

Thank you for the quick response. For all the items mentioned, not can explain why the chatflow works on https://client.prokon.com/knowledge and not https://client.prokon.com/

Regarding the troubleshoot:

1. Make sure the tracking code is installed - My page is hosted in HubSpot, so I assume the tracking code is not needed.

2. Turn the chatflow on - Yes. It works on my knowledge base page.

3. Clear your browser cache - Yes. Also tried in private window.

4. Review your targeting rules - I assume this is correct. It is set to: WHEN Website URL contains client.prokon.com

5. Check chat availability settings. Yes. Again I assume if my page shows correctly for my knowbase page, it should be correct.

6. Check chatflow prioritization. Yes. I only have one Chatflow

7. Unexpected chatflow appears. Not applicable

8. Tracking cookies. I have not associate the Chatflow with contacts.

Re: Chatflow not appearing on landing page

karstenkoehler — Mon, 05 May 2025 14:20:19 GMT

@ChristoV thank you for confirming – could you please share a screenshot of your targeting settings?

Re: Chatflow not appearing on landing page

ChristoV — Mon, 05 May 2025 14:24:20 GMT

@karstenkoehler , My targeting settings:

Re: Chatflow not appearing on landing page

karstenkoehler — Mon, 05 May 2025 14:25:20 GMT

@ChristoV looks good to me. Are you on a paid subscription and could reach out to HubSpot support directly in-app, via chat or email?