topic Re: Redirecting to Google after form submission in Tickets & Conversations

Redirecting to Google after form submission

chris305 — Wed, 02 Apr 2025 16:42:50 GMT

Hello community,

I have created a "support" form (using Legacy Form Editor > Support template). The form works well, submissions make it into the inbox, and I receive a notification.

Only issue:

After form submission, the user is supposed to see a thank you message.

Instead they are taken to a Google.com page

Any idea why and how to fix it?

Thanks

Chris

Re: Redirecting to Google after form submission

karstenkoehler — Thu, 03 Apr 2025 04:01:05 GMT

Hi @chris305,

Have you made sure that the latest form changes are published, by clicking the orange button in the top right corner of the form editor?

If the form is placed on a HubSpot landing page, the redirect settings might differ from those in the form editor. In the landing page editor, click on the form element and make sure to review the redirect settings in the left sidebar.

Best regards!

Re: Redirecting to Google after form submission

chris305 — Thu, 03 Apr 2025 15:20:34 GMT

>> In the landing page editor, click on the form element and make sure to review the redirect settings in the left sidebar.

That was it! Thanks. 🙂

Re: Redirecting to Google after form submission

Joe_From_Boston — Tue, 17 Feb 2026 22:17:51 GMT

That worked for me. However, it took me hours to figure this out. Why not use the setting in the form and then offer users the ability to change it for specific landing pages? The options are also different as there are options to conditionally redirect or redirect to a custom thank you page, which are not available if you edit the setting via the landing page.