topic Re: receiving chat notifications in different email in Tickets & Conversations

receiving chat notifications in different email

NYasini — Wed, 04 Dec 2024 13:07:43 GMT

Dear community

I have set up the chat flow for our website, but I am encountering an issue in assigning notifications to an email. Both my HubSpot account and the other account that i want to recieve the chat notification in gmail inbox are part of the same HubSpot workspace, which includes two members: myself and the support account.

Currently, I created the chat flow using my user account, but I am unable to configure it so that chat notifications are sent directly to the Gmail inbox of the support account. Additionally, when we log into HubSpot using the support account, we have to switch accounts to access the chat section which i developed with my own, which further complicates management.

Could you provide guidance on how we can correctly configure the notifications?

Thank you for your support!

Re: receiving chat notifications in different email

PamCotton — Wed, 04 Dec 2024 16:18:45 GMT

Hey @NYasini, thank you for posting in our Communitiy!

To ensure chat notifications go to the Gmail inbox of the support account, check the notification settings in the chat flow under Settings > Inbox > Chat, and add the support email as a recipient. Make sure both accounts belong to the same HubSpot portal and have appropriate permissions. If you’re still having trouble, let me know, and I’ll be happy to assist further.

Kindly,

Pam

Re: receiving chat notifications in different email

NYasini — Thu, 05 Dec 2024 16:16:15 GMT

Dear Pam

I appreciate your help. Unfortunately, I cannot identify any recipient in
the chat setting.
Can you please help me out?

best regards

Nima

Re: receiving chat notifications in different email

PamCotton — Mon, 10 Mar 2025 15:43:00 GMT

Hey, @NYasini, I’m happy to help!

Could you clarify what you're trying to do? Are you looking to assign a conversation to a specific team member or identify who received a message? Let me know, and I’ll guide you through it.

Kindly,

Pam