topic Mandatory Property to Closed Won - Dependent on Another Ticket Property in Tickets & Conversations

Mandatory Property to Closed Won - Dependent on Another Ticket Property

HK25 — Fri, 17 Jan 2025 22:13:05 GMT

Is it possible to make a required ticket property to move ticket into 'closed', dependent on another ticket property?

E.g. Pre-existing property is called Fruits: Apples, Banans, Oranges, Strawberries.

New mandatory property: Fruit Color: Yellow, Red, Green.

The new mandatory field is ONLY required if a ticket has Apples or Bananas, but not Oranges or Srawberries.

Is this possible? Or would I have to make Fruit Color mandatory for all tickets when moved to closed? TY!

Re: Mandatory Property to Closed Won - Dependent on Another Ticket Property

karstenkoehler — Sat, 18 Jan 2025 06:41:31 GMT

Hi @HK25,

If Fruits is a mandatory property for moving a ticket into Closed, then you would simply set up conditional logic: https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties

Fruit Color would only display for specific values within Fruit – and when displayed, it would be required.

That would mean that whenever and wherever in the tool Apples and Bananas are selected, the right sidebar would force a user to also log Red and Yellow, for example.

For that to work, you would however have also make Fruits a mandatory property.

Best regards

Re: Mandatory Property to Closed Won - Dependent on Another Ticket Property

HK25 — Sat, 18 Jan 2025 22:28:14 GMT

Hi Karsten, this is perfect! Exactly what I needed, also, thanks for sharing the link.