topic Change Pipeline an Inbox is Connected To in Tickets & Conversations

Change Pipeline an Inbox is Connected To

MWeinberg — Tue, 26 Nov 2024 00:43:49 GMT

I currently have an Inbox connected to one Pipeline and a Form connected to a different Pipeline. I want the tickets created from my Inbox to be connected to the same Pipeline as the channel my Form is connected to. How do I reroute the tickets created from my Inbox to send to a different Pipeline?

Re: Change Pipeline an Inbox is Connected To

LouiseHare — Tue, 26 Nov 2024 10:52:09 GMT

Hi @MWeinberg ,

Is the form connected to a different inbox? If you go into the Options section of your form and scroll down to the bottom you will be able to check this-

Thanks,

Louise Hare she/her

Freelance HubSpot Expert

If my reply helped to answer your question please mark it as a solution to make it

easier for others to find!

Re: Change Pipeline an Inbox is Connected To

MWeinberg — Tue, 26 Nov 2024 17:43:51 GMT

Hi Louise,
Thank you fort your response. It is connected to a different pipeline. I want the Form to stay connected to this pipeline, but I want my inbox tickets to be connected to the same pipeline my form is connected to. How do I redirect my inbox tickets?