topic Re: Set up your Exchange account in Tickets & Conversations

Set up your Exchange account

JoaquinRios — Mon, 28 Oct 2024 13:29:46 GMT

I am experiencing issues connecting my email account. It got dissabled out of the blue and I cannot reconnected.

I need urgent help as i cannot send any email.

Thanks

Re: Set up your Exchange account

Gaurav_Aggarwal — Mon, 28 Oct 2024 14:19:20 GMT

To troubleshoot and reconnect your email account to HubSpot, follow these steps: https://knowledge.hubspot.com/connected-email/hubspot-crm-email-integration-faq

Check if there are any notifications or messages from HubSpot about the disconnection caused, such as password changes or access revocation.

Re: Set up your Exchange account

karstenkoehler — Mon, 28 Oct 2024 14:23:09 GMT

Hi @JoaquinRios,

There are troubleshooting steps specifically for Exchange: https://knowledge.hubspot.com/connected-email/troubleshoot-errors-when-connecting-an-inbox-with-exchange?hubs_content=knowledge.hubspot.com/connected-email/hubspot-crm-email-integration-faq&hubs_content-cta=troubleshooting%20Exchange%20connection%20errors

Could you please review these and report back?

Best regards

Re: Set up your Exchange account

AMedinaAlvare — Mon, 28 Oct 2024 17:50:29 GMT

Hi, I had a similar case before, and I understand the frustration. Are you sure you’re using EWA? Sometimes, the issue can actually be with the link being used.

In my case, the link itself turned out to be the problem. I’m sharing an article that helped me solve it; it might be helpful for you too.

If the issue persists, check with your IT administrator to confirm the setup.

https://support.deskpro.com/en/kb/articles/what-is-the-difference-between-microsoft-owa-and-ews