topic Re: Internal Service Team Chat for Tickets in Tickets & Conversations

Internal Service Team Chat for Tickets

RGoldstein1 — Tue, 07 Nov 2023 23:04:36 GMT

I am wondering if there is an app for adding a chat box to tickets, for the internal team (not customer interface, although maybe) working on a service request. We can use Notes to communicate, but a more realtime chat environment that gets saved with the ticket would be amazing. Does anyone know of any solutions?

Re: Internal Service Team Chat for Tickets

Jigar_Thakker — Wed, 08 Nov 2023 16:54:13 GMT

Yes @RGoldstein1

It's possible It is possible to add a chat box to tickets for the internal team However, it is not clear if there is an app specifically designed for this purpose.

You can check the Knowledgebase:https://knowledge.hubspot.com/tickets/create-tickets

Let me know if you have any followup questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: Internal Service Team Chat for Tickets

WSmall — Mon, 07 Oct 2024 09:36:31 GMT

What you saying and what you provided as a link doenst tie up? Not answering the question im afraid. ...