topic Re: Mobile Notifications for Chat in Tickets & Conversations

Mobile Notifications for Chat

KieranLake — Tue, 27 Aug 2024 11:41:06 GMT

Hello,

We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone.

I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integrated this, if there is any help with this too) and the HubSpot app when a new chat is started or a message is responded to.

Can anyone help?

Re: Mobile Notifications for Chat

kennedyp — Tue, 27 Aug 2024 20:24:23 GMT

Hi @KieranLake! Welcome to the Community-- happy to have you here 😊

Can you verify that your Mobile App notifications are all enabled for Chat and email conversations in your HubSpot user? This Knowledge Base article will walk you through how to verify the settings on your phone and in the app itself.

If these settings are enabled, but you are still not getting notifications, please reply with screenshots of the settings and we can keep digging!

Best,
Kennedy

Re: Mobile Notifications for Chat

KieranLake — Wed, 28 Aug 2024 18:38:38 GMT

I've just checked my notification settings, it appears they're as they should be, please see the below screenshots:

I also then checked my chatflow to ensure the new chats are being assigned to me, which they are, please see below:

I then tried a chat, to see if it works, which it didn't unfortunately:

Re: Mobile Notifications for Chat

kennedyp — Fri, 06 Sep 2024 18:58:06 GMT

Thanks for the screenshots @KieranLake! Notifications can be tricky. Let's walk through the troubleshooting outlined in that same article here:

If you're experiencing issues with HubSpot mobile notifications, check if notification settings are disabled for the HubSpot app on your device.

Open the HubSpot app on your device.

Tap Menu, then tap the settings settings icon in the left sidebar.

Tap Notifications.

If your notifications are switched off in your settings, tap Open Settings App to enable notifications for the HubSpot app.

If notifications are enabled for HubSpot, return to Settings and tap Troubleshoot Notifications. In Android, you'll see Running... under the setting.

The diagnostic tool will check if your HubSpot app is correctly registered with the HubSpot servers.

If it isn't, you'll see a dialog box with the message Something went wrong registering your HubSpot app..., and HubSpot will try to register your app again.

If notifications are working correctly, you'll receive a sample notification on your device.

Let me know how that test works for you!

Best,
Kennedy

Re: Mobile Notifications for Chat

adammorris — Tue, 12 Aug 2025 09:57:23 GMT

It sounds like the mobile notifications aren’t coming through because the HubSpot app’s notification permissions might not be fully enabled, or the chat notification settings in HubSpot need adjusting. I’d suggest double-checking Settings > Notifications in the HubSpot app, making sure they’re allowed in your phone’s system settings too. If you also want Slack notifications, you’ll need to connect HubSpot to Slack in the integrations menu. When I had a similar issue, I even tried reinstalling the app (once from the Play Store, and once via getmodsapk download) to reset things, and that finally fixed the alerts.