topic Re: Do Ticket Tags update automatically? in Tickets & Conversations

Do Ticket Tags update automatically?

DJohnson4 — Wed, 24 Jul 2024 14:23:01 GMT

Hi,

I have started using tags on my tickets for customers who begin a quote with us but don't complete it. The tags are determined by the quoted start date. For example, I have a tag for "Quoted Start Date = Today" and one for "Quoted Start Date = 1-3 Days."

If a ticket has a quoted start date in 2 days and is tagged "Quoted Start Date = 1-3 Days," will this tag automatically change to "Quoted Start Date = Today" when the quoted start date matches today's date?

thanks,

David

Re: Do Ticket Tags update automatically?

karstenkoehler — Wed, 24 Jul 2024 14:26:20 GMT

Hi @DJohnson4,

This depends on the tag criteria that you have set up – could you please share a screenshot? If your "Quoted Start Date = 1-3 Days" tag, for example, filters for the date property value being more less than 3 days from now but more than 1 day from now, then yes, it will automatically appear according to these criteria.

Best regards!

Re: Do Ticket Tags update automatically?

DJohnson4 — Wed, 24 Jul 2024 14:33:16 GMT

Hi @karstenkoehler,

That's exactly how I've got it set up for each of the date ranges.

thank you for confirming,

David